Delivery charges vary according to the type of goods ordered and cannot be refunded.
Free standard delivery to the UK mainland excluding the Scottish Highlands on orders over £28.
£4.99 for orders under £28 to the UK mainland excluding the Scottish Highlands.
Delivery costs to the Channel Islands, Northern Ireland and the Republic of Ireland are £12 regardless of spend. Packages are limited to 30kg.
Couriers we use for deliveries are either Royal Mail or DPD Local.
The Scottish Highland delivery area is based on the following postcodes: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.
Next day delivery cut off time is 1 pm. Friday's next day is Monday except on bank holidays when it will be Tuesday.
We endeavour to deliver between 3 to 5 working days after the order is placed.
When a product states 'Available To Order' we will endeavour to deliver between 3 to 7 working days.
You will be required to pay extra for deliveries that may incur a specific delivery cost due to location.
Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Trying to be greener.
When we send you your order there is a good chance it will arrive in a box that we have reused.
Any claim for shortages or damages must be made within 3 days of delivery.
Should you wish to return anything bought from us up to 28 days from delivery date, we will be happy to refund the product provided it is in a fully resalable condition (unless the product is faulty).
Free Returns are only offered in cases where the product is faulty.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. Please return goods by recorded delivery or registered post. Proof of postage is not accepted as proof of delivery.
Should replacement goods be required further postage charge will be made to cover the cost of resending the new items.
If the product returned is not a fully resalable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount.
Pet Care by Post
Bowman House Business Centre
Royal Wootton Bassett
Please include your despatch note or name, address, phone number, order number and if you would like a refund or replacement.
Return the product in its original packaging.
Items you are unable to return include, vitamins or supplements, opened medicines, opened food and chew toys.
Our warehouse is closed from the 22nd of December to the 27th of December. Web orders placed over this period will be packed on the 28th of December. Due to the nature of Christmas and New Year deliveries, we cannot guarantee the minimum 3-day delivery.
The last day for next day delivery around the Christmas period is the 20th of December on orders placed before midday. We aim to dispatch orders placed on the 21st of December on the 28th. Please do not select the next day delivery option between the 20th of December after midday to the 27th of December 2018 as we will not be able to fulfil the request.