Delivery charges vary according to the type of goods ordered and cannot be refunded.
Our delivery charges are set out in Delivery Information in our website.
Next day delivery cut off time is 1pm. Friday's next day is Monday except on bank holidays, when it will be Tuesday.
Our warehouse is closed from the 25th of December to the 27th of December. Web orders placed over this period will be packed on the 28th of December. Due to the nature of Christmas and New Year deliveries, we cannot guarantee the minimum 3 day delivery.
We endeavour to deliver between 3 to 5 working days after the order is placed.
When a product states 'Available To Order' we will endeavour to deliver between 3 to 7 working days.
You will be required to pay extra for deliveries that may incur specific delivery cost due to location.
Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Any claim for shortages or damages must be made within 3 days of delivery.
Should you wish to return anything bought from us up to 28 days from delivery date, we will be happy to refund the product provided it is in a fully resalable condition (unless the product is faulty)
We will refund your original delivery charge when a product is faulty or damaged upon delivery, but not when the product is unwanted.
We cannot except liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. Please return goods by recorded delivery or registered post. Proof of postage is not accepted as proof of delivery.
Should replacement goods be required further postage charge will be made to cover the cost of resending the new items.
If the product returned is not fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Pet Care by Post
23 Kilsyth Close
Please include your despatch note or name, address, phone number, order number and if you would like a refund or replacement.
Return the product in its original packaging.
Items you are unable to return include, vitamins or supplements, opened medicines, opened food and chew toys.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.